If you are on version 17.4.0 or lower, you will need to upgrade StarShip. Please contact support@vtechnologies.com if you need the latest StarShip download information.
Users must be current on a Software Maintenance Plan to receive the latest version of StarShip. If your plan has expired, then you will need to contact your Customer Account Manager to renew.
Users who already license the USPS module will not need to purchase a new module. If a user does not yet have the Post Office module and wants to start shipping USPS with Pitney Bowes then they should contact a Customer Account Manager for pricing to add the USPS module.
If you create your PB postage account before May 31st, the monthly fee will be waived until 9/2020. After May 31st, StarShip users are eligible for a Pitney Bowes postage account at a 40% discount (only $8.99/month compared to $14.99/month).
Create a Pitney Bowes postage account in their Merchant Portal. If eligible* for a line of credit your account will be created with a temporary $500 credit line and you will be notified with your final credit line amount after your account has been reviewed.
*Account eligibility is determined by The Pitney Bowes Bank, Inc. Member FDIC.
If you have an existing postage account with Pitney Bowes that you would like to use or if you have any postage funding related questions, please contact Pitney Bowes at PaymentsAPISupport@pb.com or 855-393-8874.
Yes. Log in to the PB Merchant Portal and click the “One time add postage refill” link to add funds to your postage account. We also recommend you set the “Low balance threshold” and “Refill amount”.
The Pitney Bowes Revolving Line of Credit let’s you “pay later” for your shipping expenses. LOC accounts will incur a monthly fee based on Average Daily Balance (ADB). Pay off account balances as often as you wish to lower your ADB.
Your printer must support the ZPLII language. The older EPL-only printers are not supported.
With StarShip 17.4.2 and higher, the “list” rates will be the Retail rates. In older versions, the “list” rates are Commercial Base rates.
In addition, you can set up StarShip so that an extra rate is not performed when not necessary. By default, list rates will not be populated. To populate USPS List rates in the StarShip Client, select Setup > Carrier Interface > Pitney Bowes and click the Settings tab. Check “Retrieve list rates when rating shipments” check box and click OK.
Make sure your SCAN form is enabled and set to auto-print on End of Day.
See: SCAN form setup.
Yes – Endicia is no longer supported within Starship. You can contact Endicia to close or downgrade your account.